FAQ

How can I place my order?

Placing an order on Jbcfoodservice.com is easy. Just add items to your cart, checkout and fill in your shipping and payment details. We give the option of adding a note if you have any specific requests. Once your order is processed, you will receive an e-receipt via email where you can check your order details/make any changes to your order.

How can I make change of my order?

you already made a purchase and you want to make changes to your order, you can contact our customer service (online chat). Our chat times run through Monday to Saturday 9:30 am to 6:00 pm. You can contact us on our off-line chat anytime after those designated times. Changes to your order will be free of charge and ONLY processed if changes are made a day before delivery.

How can I see my order after purchased?

On the top header of each page, you will be able to find a button named "My Account". In the drop-down menu of it, click "Order History" (if you mistakenly clicked other buttons, you can click "back to account detail" to view your order) There will be an order receipt sent to your email too. Click the link in the email will also lead you in the right direction.

How can I deal with payment issue?

Payment issues might happen because of the banking or server. If this problem persists, click on the online chat and we will do our best to resolve the issue.

How can I get extra discount?

Orders over $1000 are subjected to aquiring further discounts to support large quantities. It is highly recommended to contact JBC Food Service directly to ensure large orders are placed smoothly and accurrately in a timely manner.

What is your delivery schedule?

Monday: Markham, Richmond Hill, Vaughan, Scarborough Tuesday: Toronto, Mississauga, Brampton, Oakville, Etobicoke Wednesday: Markham, Richmond Hill, Vaughan, Scarborough Thursday: Waterloo, Kitchener, Cambridge, Guelph, Burlington, Oakville Friday: Toronto, Mississauga, Brampton, Etobicoke

When is your order cut off time?

Order cut off time is 12:00 AM of the shipping day. Please make your order before the cut off time to make sure getting your shippment on time.

What is your delivery area?

Our delivery area is most GTA Ontario. We will deliver to those postcodes. The local deliver post code:L7S; L7R; L7P; L7N; L7M; L7L; L6L; L6H; L6M; L6K; L6J; L9T; L9E; L0P; L7A; L6X; L6Y; L5N, L5M; L5L;L5K; L5J; L5H; L5C; L5B; L5W; L5R; L5V; L5G; L5A; L5E;L4Y;L4X; L4Z; L4W; L5T; L5S; L5P; L4T; L4V; L6T; L6S; L6R; L6P; L0J; L4H; L4L; L6A; L4K; L4J; L4C; L4S; L4B; L3T; L3R; L6G; L6C; L3P; L6E; L6B; L3S; M1X; M1B; M1C; M1E; M1G; M1H; M1J; M1M; M1K; M1P; M1S; M1V; M1W; M1T; M1R; M1L; M1N; M2H; M2J; M2K; M2M; M2N; M2R; M2L; M2P; M3A; M3B; M3H; M4N; M5M; M3C; M4G; M4A; M4B; M4C; M4H; M4J; M4L; M4E; M4M; M5A; M4W; M4S; M4T; M5P; M5N; M4V; M5B; M6A; M6B; M6C; M6E; M6H; M6J; M5T; M5V; M6K; M6R; M6P; M6N; M6M; M6L; M3N; M3J; M3M; M9L; M9V; M9W; M9N; M9P; M9R; M9A; M9B; M9C; M8W; M8Z; M8V; M8X; M8Y; L4E; M2D; M5G; L6Z; L6V; L6W; L7C; M3K; M3L; M9M; M4P; M4R; M5R; M4K; M4X; M4Y; M5S; M6G; M5C; M5E; M5X; M5K; M5L; M5W; N1R Avalibale out town area post code: N6A; N6C; L2R; L2G; N1H; N2G; N2A; N2C; N2J; N2L; N6E; N6H; N2E; N2V; L8E; N1K

What if I want to pick up instead of delivery?