FAQ

Please create an account with the shipping address, add products to the shopping cart, and check out with payment information. Once you submit the order, you will receive an email confirmation that you can check your order details.

Unfortunately, you cannot modify the order after. If you want to cancel or modify your order, please contact online chat customer service. Our online chat times run through Monday to Friday 9:00 am to 5:00 pm. You can contact us on our off-line chat anytime after our business time.

Monday to Friday: Toronto and nearby cities including Mississauga, Brampton, Oakville, Burlington, Milton, Vaughan, Scarborough, Markham, Richmond Hill, Etobicoke, North York, and others.
Please note only the orders placed before 5 pm will be delivered the next working day.
Orders placed after 5 p.m. on Thursday will be delivered on Monday. National legal holidays are postponed.

Effective from November 1st, 2023, we will update the shipping fee schedule as follows.
For most Great Toronto Area
• Free shipping on orders $360.00 or more
• $35.00 shipping fee on orders below $360.00

The order cut-off time is 5:00 PM on the day before the scheduled shipping day.

1. You may return the product(s) by calling customer support for a return request. Order ID and reason for return should be mentioned while contacting customer support. Return item must be in its original package, unused & unopened. A minimum 10% restocking fee might be applied.
2. Due to food safety concerns, returns are not available for products under Produce, Grain and flour, Frozen and Dairy, Meat and seafood. Special order items, clearance items, and seasonal items are not returnable.
3. All refunds will be credited back to the original payment method within 7 business days after we receive the product(s).
4. Please contact customer service for all return requests.

Our current delivery area is Toronto Canada and surrounding cities.
Please check the shipping availability of your area below.
Please check if we ship to your area

Yes, the pickup location is 2370 South Sheridan Way, Unit B, Mississauga Ontario (please look for the JBC Pickup sign). The pickup time is Monday-Friday 10:00 am-4:00 pm. Please give us notice at least 2 hours before your arrival, so we can have your order ready while you arrive.